Comments on: Holland America Westerdam Alaska Cruise Review

By: Linda

Linda — Wed, 01 Feb 2023 18:56:47 +0000

Enjoyed reading your post. Of all the Holland ships that cruise from Vancouver, which is the best in your opinion?

By: Sherry Laskin

Sherry Laskin — Wed, 26 Oct 2022 21:01:59 +0000

Hi Robert,
I’m happy to learn that your Alaska cruise, until the end, was a success. I’m glad you made it to the airport on time…but disappointed to learn about the miscommunication. Keep writing to Holland America or even send a “real” letter with a stamp on it. They do get back to their passengers and try to correct any issues. It takes a couple of months sometimes. Just about every cruise lines’ Customer Service department has been overwhelmed with problems that happened to their customers. Don’t give up! Thank you for taking the time to send me your comment. It’s always good to know what’s happening with readers’ cruises and dealings with the cruise lines.

By: Robert Wolfe

Robert Wolfe — Wed, 19 Oct 2022 16:38:23 +0000

Had a great cruise overall. Our captain was able to get back to a glacier when 3 other cruise lines didn’t due to fog. Fog cleared and had a great time. Food was amazing! Wish buffet opened earlier and stayed open later, but when it was open it was great. Staff was super awesome, very personal and interactive making it even more fun and relaxing. Only downside to this entire experience was that we signed up for the shuttle and the shuttle wasn’t running and we weren’t told until last minute, barely made it to airport. Never got the money I won in the casino, supposed to applied to my “account” but never happened. Tried to inquire about that and refund on the shuttle but sat on hold for 2 hours at a time and still unable to talk with a human being. Email has not worked either, still out that money. Wish their customer service was as good as the cruise itself.

By: Sherry Laskin

Sherry Laskin — Sat, 02 Jul 2022 03:31:44 +0000

In reply to Linda. Thanks, Linda. You are correct. It seems that I'm not the only site with the wrong prices for Pinnacle Grill. Those last two years without cruising really bumped up the dining fees. I have homework to do. Thanks again.

By: Linda

Linda — Sat, 02 Jul 2022 00:04:48 +0000

Your prices for the specialty restaurants are several years old. The actual price for the Pinnacle Grill is $46.00 PLUS mandatory gratuity of 18% means dinner for one is over $54.00. All the other prices you quoted are also more than what you stated.